Customer Service 

We are aware of how important a speedy, courteous, accurate response is to our customers and will ensure that our strategy of Absolute Customer Focus constantly maintains the level of customer service.

Our customers are suppliers, manufacturer's, builders and developers, homeowners, complex managers, shopping centers, medical and dental centers, and schools.

As service is our focus, it is important that we do not forget that without customers we cannot survive. We endeavor to make each customer the most important customer at the time. As we don't like complaints we always do our best the first time to avoid them. Each process has a procedure implemented to avoid dissatisfied customers.

As the need of each customer is as important as the next we have trained ourselves to be "Problem Solvers". "We don't like complaints, so we don't make mistakes."

Hinterland Air-conditioning will always strive to maintain the highest of Quality Workmanship and Professional Service.

Hinterland Air , ....." the air-conditioning professionals  "

Commercial Maintenance Programmes

We know how important effective operation of Air conditioning is to your Business

Air conditioning systems comprise of many different parts. Some are electrical, some are mechanical while the rest are electronic. Our Service Air-conditioning mechanics are experts in all of these area to ensure an effective efficent repair service to have your systems up and running or available when you need them if you are under one of our service and maintenance contracts..

Special care will be taken by our air- conditioning mechanics while installing and due time is spent on testing and commissioning procedures using appropriate equipment for testing. Each environment provides a unique challenge and our experienced air-conditioning mechanics will be adept at tweaking the system to bring out the best in the environment. Just bear in mind that no two installations are alike and it is a matter of great skill and expertise on the part of our air-conditioning mechanics to get it right.

Specifications pertaining to the original design are very crucial and our air conditioning mechanics will always consult the master specifications before we touch a wire or loosen any nuts. Make sure that you get a copy of the original design blueprints on our projects, all relevant invoicing and serial numbers etc.. and keep it safe at all times to ensure your warranties are covered by the manufacturers. Whether it is fixing a leakage or checking the compressor for the air flow, the blueprint has to be there at all times.

One crucial aspect of air conditioning systems is to ensure that it is environmentally safe and components like Chlorofluorocarbons and Hydrofluourocarbons are recycled and conserved effectively. The negative effects of these have been well documented over time and it is our responsibility to ensure that we take utmost care in this regard. Hinterland Air have certified practices in handling refrigerants and our service technicians are required to account for all gas useage. You should always only use registered companies like Hinterland Air when installing, maintaining or repairing Air conditioning systems. They should be able to show you their ARC tick license before touching your system.